Privacy Policy

Privacy Policy Statement

Your privacy is important to Moss of Bath. This privacy statement provides information about the personal information that Moss of Bath collects and the ways in which Moss of Bath uses that personal information.

What is personal data?

Personal data means any information relating to an identified or identifiable natural person, such as for instance your contact information, your order data or your product data.

Collection of personal information

The Site may collect personal information from you (such as name and email address etc) when you complete the enquiry form or send an email.

From time to time we may ask you for further information, for example if you make a purchase, enter a competition or subscribe to a newsletter.

Moss of Bath may collect information about the products/services that you purchase and/or express an interest in.

If you link to other companies from external links on our site, they may collect information. Such sites are not within our control and are not covered by this privacy statement. Moss of Bath is not responsible for the privacy policies or practices of any third party.

Using personal information

Moss of Bath may use your personal information to:

Administer this website www.mossofbath.co.uk

Deliver products that you purchase.

Supply services that you purchase.

Liaise with manufacturers/agents about your purchase/registering product.

Send statements and invoices.

Collect payments.

Provide effective customer service and/or technical support.

To send you, WITH YOUR CONSENT, newsletters, promotional emails/promotional activities.

Collection of other information

In addition to personal information, the Site may also collect information about you automatically when you visit. The collection of information may involve the use of cookies.

A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit the Site. The cookie allows the Site to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

If you choose not to receive our cookies, your experience with the Site might not be as quick or responsive as if you do receive cookies.

The information collected by cookies is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location.

Use of IP Address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, this Site may collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of this Site.

Disclosure

The information we collect is entered into our company database which is held securely. We collect this information so we can keep a record of all items sold, dates, quantity and prices. It is also a legal requirement that we keep contact details of all customers making a purchase in order to provide a warranty (where applicable). Moss of Bath will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Moss of Bath will not publish, give, sell or rent your information to any third party companies. However, we reserve the right to disclose personal information when we believe in good faith that the law requires it in connection with any legal proceedings or prospective legal proceedings and in order to establish, exercise or defend its legal rights.

Your choices

You can decide whether or not to provide personal information to Moss of Bath and withdraw your consent to us processing this information at any time. Upon request we will provide all customers with access to all information that we maintain about them. Consumers can access this information by contacting us in writing at the address below.

Updating this statement

Moss of Bath may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.